Activity: 11.05 - Complete Technology Availability Management Process |
|
 |
The purpose of this activity is to ensure smooth hand over activities of Technology Availability Management. In this activity, the Availability Manager must also capture the lessons learnt and obtain client sign-off on the Technology Availability Management handover activities. |
|
Relationships
Description
During Transition Handover-Out, the Availability Manager must involve in planning for the handover of Technology
Availability Management process. Key resources and their roles and responsibilites during handover must be identified and
agreed. Defining the terms and conditions of handover ensures smooth transition of Technology Availability Management
process.
The Technology Availability Handover Report should be prepared and submitted to the Engagement Manager and Client. At the
end of the handover activity, the Availability Manager must produce Technology Availability Management Summary which
summarizes the lessons learnt and any recommendations for potential improvement of Technology Availability Management
process.
|
|